Shipping & Returns Policy

Shipping Policy

Shipping Locations

Ageless Peptides ships to addresses within the United States only. We do not ship internationally.

Orders of $1,000 or more need a signature on delivery, so they can't ship to a P.O. box.

Shipping Methods

At checkout you choose from:

• Standard — UPS Ground
• Express — UPS 2nd Day Air
• Overnight — FedEx

Each option shows its live price and delivery estimate at checkout, based on your address and order. Standard shipping is free on orders of $200 or more. Orders under $50 include a $9.95 small-order handling fee, which is added to the shipping price.

You get a tracking number by email as soon as your order ships.

Order Processing

Same-day shipping (orders before 2 PM ET Mon–Fri). Orders placed after 2 PM ET (New York time), or over the weekend, ship the next business day. Orders placed on or before a recognized public/national holiday ship the next business day after the holiday. If a natural disaster, severe weather or another event beyond our control stops carrier pickup, your order ships as soon as carriers can safely accept it.

Signature on Delivery

Orders of $1,000 or more need a signature on delivery. Please make sure someone is available to sign during delivery hours.

Product Tracking

Every vial carries a QR code and a unique serial number. Scan it to open the Certificate of Analysis (COA) for that exact lot. Every lot is tested by Vanguard Laboratory, Olympia, WA, an ISO/IEC 17025:2017-accredited laboratory (A2LA cert. 6377.01).

Returns & Replacements Policy

No Refunds — Replacement Only

Because of the nature of research products and compliance requirements, Ageless Peptides does not offer refunds or returns for change of mind, buyer's remorse or general dissatisfaction. We provide product replacements only in the cases below.

Replacement Eligibility

• Wrong item: we shipped an incorrect product
• Damaged in transit: the product arrived damaged by shipping
• Not as described: the product does not match its description or specifications

Replacements are not available for products that were used, opened or stored improperly after delivery.

Replacement Request Timeline

Submit replacement requests within 7 days of delivery. The delivery date in your tracking information starts the 7-day window.

Replacement Request Process

1. Submit a request: open the order in your account and choose “Request a replacement” within 7 days of delivery. Select the item, the reason and the quantity affected.
2. Provide proof: upload up to 6 clear photos of the issue (damaged packaging, incorrect product, etc.) with your request.
3. Review: our team reviews your request within 1–2 business days and emails you the decision.
4. Replacement: if approved, we create your replacement order right away and ship it at our cost within 5–10 business days. It is the same product (same SKU, size and quantity). No cash refunds are issued at any point.
5. Return label (only if we ask): if we need the item back, we email you a prepaid return label at no cost to you. Please drop the package off within 5 days; the label is valid for 7 days. You do not need to return the item before your replacement ships.

Replacement Limits

• One replacement per order
• Replacement shipping is paid by Ageless Peptides
• Same product only
• Replacements can't be exchanged for cash, gift cards or refunds

Order Cancellations

You can request a cancellation from the order page in your account until our team starts preparing your order. Our team reviews each request. If it is approved, the full amount is added to your account as store credit, which never expires. Once we have started preparing or shipped your order, it can no longer be cancelled.

What Is Not Covered

• Change of mind or buyer's remorse
• An incorrect product selected by the customer at checkout
• Products damaged after delivery because of improper storage
• Products used, opened or tampered with after delivery
• Packages that tracking shows as delivered
• Refusal to provide the required proof
• Requests submitted after the 7-day deadline

Lost or Stolen Packages

If tracking shows the package was delivered, we cannot provide a replacement. If you believe it was stolen after delivery, please file a claim with the carrier.

If a package is lost in transit (no delivery scan), contact us within 7 days of the expected delivery date. We will open a trace with the carrier and arrange a replacement once the carrier confirms the loss.

Research Products Compliance

All products sold by Ageless Peptides are for Research Use Only (RUO). By purchasing, you agree to our Research Use Only Policy and confirm that these products are not for human or animal consumption.

Questions

For questions about shipping or to request a replacement, contact our support team.

Ageless Peptides
A trade name of Ageless Health Labs LLC
1309 Coffeen Avenue STE 20790
Sheridan, WY 82801
United States of America